How To Give Feedback

As an organisation our aim is to provide the best possible services to anyone who has contact with us.

Patient and Family Experience

We are committed to providing a quality service to all our patients, carers and visitors. You are in the best position to judge how we are doing and we would like you to tell us when we get it right and importantly when we get it wrong in order that we can learn and improve.

Concerns and complaints

Should you have a cause for concern please talk to a member of staff directly, as we want your experience of our care to be positive, and hopefully can resolve many issues immediately. If it is not resolved or you wish to make a complaint please contact our Director of Patient Care, Chris Benson by letter or email chris.benson@stpetershospice.org

Ms Chris Benson
Director of Patient Care
St Peter's Hospice
Charlton Road
Bristol
BS10 6NL

We will investigate your complaint fully in accordance with Hospice policy and update you with any actions that have been taken.

iWantGreatCare

iWantGreatCare (IWGC) is a tool that enables you to give anonymous feedback. You can make a comment, suggestion or compliment about an area of our work by completing a short online survey at i Want Great Care or complete an IWGC questionnaire which are located around the Hospice.

You may also be given one by a visiting Hospice staff member to return to us in the pre-paid envelope supplied. As IWGC is anonymous if you would like a response, please add contact details.

Charity Shops

We value all our customers, whether donating or shopping at our charity shops. We recognise that, from time to time, problems may occur. In the first instance, please provide feedback to a member of staff at the shop or ask to speak to the Manager or Assistant Manager at that shop. Email feedback can be sent to website@stpetershospice.org.

See a full list of contact details for our shops

Fundraising

Our aim is to provide the best possible services to anyone who has contact with us through our fundraising department. 

We only exist because of public donations so our supporters deserve the highest standards in everything that we do.

However, unfortunately there may be times when we do not meet our high standards and when this does happen, we would like to hear about it, deal with the situation as quickly as possible and put measures in place to make sure it does not happen again.

How to tell us your thoughts:

  • Email us on website@stpetershospice.org
  • Call us on 01275 391400
  • Write to us: St Peter’s Hospice Fundraising Office, Estune Business Park, Wild Country Lane, Long Ashton, Bristol, BS41 9FH

We will acknowledge any fundraising complaint within five working days and give a more detailed response, if needed, within ten days.  And wherever possible, we will deal with it more quickly. 

We really value all feedback, good or bad.